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Small reactions that leak satisfaction or discomfort during bargaining.
On hearing a price one party suppresses a quick smile before resuming a neutral face.
Watch for reactions at the moment a number or term is named, when control is hardest.
Experienced negotiators mask their tells, so a calm face may be deliberate.
Clusters of nervous behaviour that commonly appear under the pressure of being assessed.
ExploreGroups of cues that may accompany dishonesty, such as inconsistency and pacifying behaviour.
ExploreThe handshake, bow, embrace or wave that opens an encounter and sets its tone.
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