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Relational Intelligence and Social Dynamics

CM202
Module 4: Deep and Authentic Rapport
3 Lessons

Building trust, empathy and genuine connection across personal and professional life.

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Deep and Authentic Rapport

1

Empathy, Attunement and the Skill of Real Listening

Understand how empathy works, why attunement matters more than agreement, and how genuine listening builds the foundation of authentic connection.

25 min
Theory
Examples
Quiz
Critical Questions
2

Trust, Repair and Recovering After Conflict

Learn how trust breaks, why repair matters more than perfection, and how to rebuild connection authentically after disagreement or hurt.

25 min
Theory
Examples
Quiz
Critical Questions
3

Authentic Rapport Across Cultures, Power and Difference

You will understand how to build genuine connection when cultures, power dynamics and lived experience differ, and recognise where your own assumptions may block authentic rapport.

25 min
Theory
Examples
Quiz
Critical Questions