Conflict Management

Conflict Management

Turn disagreement into understanding through self regulation, listening, de-escalation, mediation, and principled resolution, from everyday friction to deep systemic conflict

18 lessons
6-8 hours

Course Levels

1

Beginner

Foundations - 6 lessons

Understand conflict, its sources, the five styles, emotion, listening, and de-escalation

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2

Intermediate

Application - 6 lessons

Work with interests and needs, difficult conversations, mediation, teams, aggression, and repair

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3

Masters

Mastery - 6 lessons

Master crisis, culture, power, systemic conflict, ethics, and group reconciliation

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